Privacy Policy

Personal Data We Collect

We collect personal data that you provide to us directly when you complete our contact or quotation forms, correspond with us, or engage our services. The information we collect through our website forms may include the following:

• Name of the individual making the enquiry
• Company or organisation name
• Email address
• Telephone or mobile number
• The content of your message or enquiry
• Any optional file or document you choose to upload in support of your enquiry or quotation request

Purposes of Processing

We process your personal data for purposes connected with our shipping, forwarding, marine agency and logistics activities, and to respond to your enquiries. These purposes include:

• Responding to your enquiries and preparing quotations for our services
• Providing worldwide freight forwarding, transportation of scheduled waste, ship broker, marine vessel and agency services, shipping agency, international household movers, chartering and logistic services, subject to service availability and regulatory requirements
• Arranging documentation and operational support relating to your shipment or instructions
• Communicating with you regarding your enquiry, booking or ongoing matters
• Maintaining our business records and managing our customer and supplier relationships
• Complying with applicable legal, regulatory and reporting obligations

Consent

By submitting your personal data to us through our website or other channels, you consent to the collection, use and disclosure of your personal data for the purposes set out in this Privacy Policy. Where the personal data you provide relates to another individual, you confirm that you have obtained that individual's consent to the processing of their personal data by us in accordance with this Policy.

The provision of certain personal data is necessary for us to respond to your enquiry or provide our services. Should you decline to provide such data, we may be unable to attend to your request. You may withdraw your consent at any time by contacting us using the details provided below, subject to applicable legal and contractual restrictions.

Storage of Personal Data

Personal data submitted through our website is stored on systems used in connection with the operation of our website and business. We take reasonable steps to ensure that the data is held securely. Where personal data is transferred to or stored on systems located outside Malaysia, we will take reasonable steps to ensure that such processing is carried out with appropriate safeguards and in a manner consistent with the PDPA.

Disclosure to Third Parties

We may disclose your personal data to third parties where it is necessary for the purposes described in this Policy, and only to the extent required. Such parties may include:

• Service providers, agents, carriers, hauliers and operational partners engaged to assist in providing documentation and operational support for our services
• Professional advisers such as auditors, accountants and legal advisers
• Information technology and hosting service providers supporting our website and systems
• Regulatory authorities, government agencies or other parties where disclosure is required by applicable law or regulatory requirements
• We do not sell or trade your personal data to third parties for their own marketing purposes.

Retention of Personal Data

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet our operational, legal, accounting and regulatory requirements. When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it in a secure manner.

Your Rights Under the PDPA

Subject to the conditions and exceptions set out in the PDPA, you have certain rights in respect of your personal data, including:

• The right to request access to the personal data we hold about you
• The right to request correction of personal data that is inaccurate, incomplete or out of date
• The right to withdraw your consent to the processing of your personal data
• The right to limit the processing of your personal data, including for direct marketing purposes
• To exercise any of these rights, please contact us using the details set out in the section below. We may require verification of your identity before acting on your request, and certain requests may be subject to applicable fees or legal restrictions.

Cookies and Analytics

Our website may use cookies and similar technologies to support the proper functioning of the website and to help us understand how visitors use it. We use Google Analytics, a web analytics service, to collect aggregated and statistical information about website usage, such as pages visited and general visitor behaviour. This information helps us improve the content and performance of our website.

Google Analytics may set cookies and process data in accordance with its own privacy practices. You may control or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

Security of Personal Data

We implement reasonable technical, organisational and administrative measures designed to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. While we take care to safeguard your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any information you share with us confidential where appropriate.

Changes to This Privacy Policy

We may review and update this Privacy Policy from time to time to reflect changes in our practices, services or applicable legal requirements. Any updated version will be posted on this page and will take effect from the date of publication. We encourage you to review this Policy periodically to stay informed about how we process personal data.

Contact for Privacy Enquiries

If you have any questions, requests or concerns regarding this Privacy Policy or the manner in which we process your personal data, please contact us:

• OMA Shipping & Forwarding Sdn. Bhd. (Reg. No. 298116-T)
• Offices: Kuching, Sarawak and Klang, Selangor, Malaysia
• Telephone: 013-440 4143
• Email: omashipping@omagroups.net